Welcome to the Strikeup Conference Support Specialist Portal.  Please carefully review the following information.

Mentor Meetups - 60 minute stream

Thank you for joining us as a support specialist for the 2021 StrikeUp Conference presented by the Northumberland CFDC to support women entrepreneurs across South Eastern Ontario to start and scale their businesses. The mentor meetup sessions are 60 minute LIVE events that mentors will stream from their location over the internet.  

Support Specialists will host and administer the online studio platform to which mentors will join in via video call.

All mentors have conducted a technical call with the Creative Producer to ascertain video, audio and Internet quality and participated in a brief training session before participating in the live mentor sessions. To ensure consistency and avoid technical issues, we asked all mentors to set up in advance (computer equipment, location and internet connection) and ensure that the technical setup they chose will be the same setup they will use on the day of the conference. We informed them that changing their setup may result in unexpected technical problems during the conference.

Wired Internet connection required. Get a wired connection. Your WiFi might be great when it comes to watching YouTube videos on your smartphone or checking social media. But when live streaming, you want to have a wired connection. It gives you less interference and more stability, which leads to better stream quality.A good (fast and stable) internet connection is vital. As much as 80% of issues with video or audio quality of your stream are directly connected to the internet issues. Therefore, to minimize the probability of such hiccups, it is recommended to use Wired (LAN) instead of WiFi. Wireless networks are not consistent and therefore are unreliable. Wired networks are generally more stable and reliable. One major reason wired networks are reliable is because the signal is not influenced by other connections. Also, a variety of household appliances can cause wireless interference, including cordless phones, baby monitors, and microwave ovens. Depending on the positioning of your wireless router, your networked device, and the appliance, you may even have the wireless network cut out when the microwave or cordless phone is in use.  For all these reasons mentioned please do not use WiFi.

If you are using a MacBook laptop that does not have an Ethernet jack built in, you can use a Apple USB Ethernet Adapter. See list of adapters here.

You will be hosting, and therefore, streaming the mentor meetup from your computer and internet connection. When you create content and you want to share it online, it’s your connection’s upload rate that matters the most.

We are looking for 1080p video at 30 frames per second, the bitrate range is 3,000 to 6,000 kbps. That translates into speeds between 3.8 Mbps and 7.4 Mbps.

Turn off anything that may be using your internet and click “GO” here to run a speed test.  Focus on the upload speed and see if it is at least between 3.8 Mbps and 7.4 Mbps or higher.

Desktop computer or laptop with a charged battery plugged into a power outlet.  Please, keep in mind live streaming may require high processing power of your PC. Do not use mobile devices. 

It is highly recommended you use two monitors so that you can operate the live stream while at the same time moderating the associated chat room.

Latest Chrome Internet browser installed. (Use Firefox Internet browser if Chrome causes issues) Do not use Safari, Edge or Internet Explorer. 

Use of a USB webcam and USB microphone.  You will only be using your webcam and microphone during the onboarding of the mentor before the stream begins.  During the stream you will have your audio and video turned off.

Use a USB headset with microphone or use a pair of earbuds and your computer’s built-in microphone.

Remove malware; use ad blockers and privacy tools. Malware, ads, and online tracking can use up some of your upload bandwidth. Remove, stop, or block any of these speed-leeching undesired programs.

Use up-to-date software and hardware. Old drivers can slow your computer down. Old modems can bottleneck your upload speed. Make sure your hardware and software are up to the task of streaming live video.

Restream.io is the online platform from which you will be streaming the mentor meetup session.  You are hosting the session and the mentors join your session via their video and audio. We have already tested their internet and computer and trained them.  If they have any questions you can refer to the Mentor Meetup Speaker briefing they received here. The instruction provided there are written to help them understand the process from their perspective.

Let’s move on to the overview. The expected flow on the day of the event is as follows:

  1. You login at Restream.io at 10:45 AM ET.
  2. Mentor joins you at 11:00 AM ET.
  3. You have 20 minutes to get them settled in.
  4. You hide your video and mute your audio and start the 10 minute countdown timer and hit ‘Go Live’.
  5. You follow along during the 55 minute sesson, moderate the chat and show/hide titles and questions.
  6. At 12:30 PM ET you show the ‘Stream has ended’ slide.
  7. At 12:35 PM ET you hit ‘End Stream’.

Let’s get started.

1. Logging Into the Studio

Open the invite email with and click on the Restream.io/login URL link provided or refer to the table in the first section of this documentation.

Enter the email and password login credentials provided and click the ‘Log In’ button.

On the right hand side click on the orange ‘Enter Live Studio’ button.

Your browser should provide a popup that asks you to share your camera and microphone.

2. Chrome

In Chrome it will look like this.

Your webcam video will appear.

Speak into your microphone to test your audio.  You should see green volume bars appear indicating your microphone is working.

To change these settings in Chrome click on the gray camera icon in the right of the web address bar. Click on ‘Manage’.

This will open the Chrome browser permissions.  Go down and select either Camera or Microphone.

Use the drop down to select your camera device. You can then go back using the gray back arrow or close this this Settings Chrome tab altogether. You may need to close and re-open Chrome for these setting changes to take effect.

3. Firefox

In Firefox it will look like this. Here you can use the drop down to select your video and audio device and click the ‘Allow’ button.

4. Setup 1080p Resolution

If you have a 3.8 Mbps and 7.4 Mbps or higher upload speed set your video resolution settings to ‘Full High Definition 1980p @ 30fps)’ Click on the gear icon and go under ‘Advanced Settings’.


5. Sharing Your Screen

If for some reason you wish to share your screen with the mentor, you can easily do so by clicking on the ‘Share Screen’ button.

In Chrome it will look like this.

In Firebox it will look like this. Select the screen or applciation you wish to share from the drop-down list and click on the blue ‘Allow’ button.

6. Mentor Joins

When the mentor joins they will pop up under your video as a grayed out video feed.

Switch the toggle on and their video will become full color.  There will be a small orange box that says ‘ON AIR’. At this point you will be able to see and hear each other.

Remind them to center themselves in their video so they are not leaning off to one side.  Make sure there is no headroom above there head. ie. ask them to title their camera down so that the top of the video frame touches the top of their head.

If the mentor is sharing their screen, it will show up under there video preview. Again this will be grayed out until you enable the toggle. (Note: we have asked those mentors that are presenting a powerpoint to have a secondary monitor to share in full screen mode).

7. Selecting Layouts

This is what it looks like with the two webcams and the screenshare. You can choose via several layout types to display the various sources but we ask you to use the ‘Thumbnail’ layout.

8. Hide Your Camera

At this point you can hide your webcam by clicking on the camera icon.  Your video feed will dissapear and go black.  They will still be able to hear you, just not see you. To also mute your micraphone disable it using the icon next to the camera icon.

9. Using Caption Titles

As the show progresses you can use the Captions by clikcing on the ‘Captions Tab’.  This will display the caption on the seen.  Then you get the to Q&A, the mentor will cue you by aking for the first, second etc questions.  Leave the question up until they ask for the second question at which point select it.

10. Graphic Tab Settings

Before you go live, toggle only the mentor feed so they are full screen at the beginning. Mute your microphone and go to the ‘Graphics’ tab.  Ensure that the following settings are properly setup.

11. At 11:20 AM ET – Begin Countdown

Under the ‘Video’ section click on the countdown video.  This will show a 10 minute countdown full screen.  As soon as this countdown concludues, whatever video feeds you have toggeled on will go live automatically.  Again, toggle on only the mentor feed at the beginning and then toggle on other feeds as you are cued by the mentor. i.e. seconday guest if applicable, and their shared screen slideshow again if applicable.


12. During the Show

Thoughout the show you will listen to the mentor’s spoken cues such as if they introduce another guest, say they will now present a slideshow or ask for the first Q&A session.  Down down the list of captions and toggle on/off are required. If a presenter has a slideshow just leave the slideshow up along with their camera feed using the ‘Thumbnail’ layout as mentioned ealier.

13. Private Chat

You have the ability to communicate with the mentor via a chat.  Use this spearingly, in cases like when you need to remind them to center themselves in their video or that they have two minutes left.  To drop by private chat pop click on the downwards arrow to close it back down.

14. Technical Difficulties

If you experience technical difficulties, either on your end or the mentor’s in, click on the Technical Difficulties image under the ‘Graphics’ tab under ‘Overlay’.

If the stream is compromised due to drop off of the mentor or poor connection where it is not beneficial to continue you can end the stream early by clicking on the red ‘stream has ended’ image and holding it there until you reach the creative producer who will turn off the stream.

15. At 12:30 PM ET – End Video

When the mentor says their last words, hide any captions that may still be present and then click on the ‘Graphics’ tab and under ‘Video’ click on the second video.  This will show the thank you video with music.  Thank the mentors in the private chat. Continue to stream this slide for 10 minutes and then click on ‘End Stream’.

16. Report Stream Completion

Message the producer and let them know the stream has ended.


Q&A is conducted using the session’s chatroom on the Strikeup.ca website. In addition to operating the live stream session you will be moderating the chat room associated to your mentor meetup. Attendees post their questions in the chat.  In order to read chat messages you will need to open a separate web browser window and navigate to the stream page where conference attendees are watching your session. (This is where two monitors would be helpful). This is what the chat room and video page will look like to attendees.

With two monitors this is what your setup should look like.

The following is how that chat room and moderation works.

1. Before the chat starts this message will appear.

2. To login click “Click here to join the conversation…” at the bottom. 

3. Moderators need to login using the  “Username” option.

4. Enter the username and password exactly (Fields are case sensitive).

6. All users can search for other users in the chat room by their username.

7. As an administrator your name will appear in red and you will now see trash bin icons.  Use these icons to delete any inappropriate message.

9. Moderators can ban users.

10. Any user can logout by using the logout feature.  It will allow the user to login again.

11. When the chat ends this message will appear.

If you are using a desktop computer your webcam is already sitting on top of your monitor and is at eye-level. If you are using a laptop, elevate your laptop and webcam position so that the lens is at eye-level (avoid upward/downward angles with your webcam). You may have to use a tall stack of books to achieve this.

Come close enough to the webcam so that the top of your head touches the top of your webcam video.  Do not sit far away from your camera. Stay centred and in the middle of your webcam video.  Pay attention to your body posture and avoid slouching or leaning off to either side.

Speak clearly and project your voice. Business casual wardrobe is recommended.